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![]() ![]() TestingĪpplying the previous steps should report the correct number of users. If the number is still larger than the one provided by your license and all the accounts are in use, you may need to increase the number of seats for your license. If the license status key has been expired, then I need to ensure that I am using the latest license key for GFI MailEssentials. ![]() If the previous step did not help, count the number of mailboxes by running the following search query in the Active Directory Users and Computers: “(&(objectClass=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2))(mail=*)(samAccountName=*))" If the license key has been expired or the licensed user has been exceeded, then GFI MailEssentials will not be able to work properly or it will not be able to download the update files from our update server. GFI MailEssentials Quarantine Action Services.In the Open box, type services.msc, and click OK. ![]() If MailEssentials is configured to use AD mode, the first step to solve this issue is to restart the GFI MailEssentials Services: More details are available in the " How does MailEssentials Retrieve and Count Users?" article. MailEssentials counts users differently based on your environment. Checking both Active Directory and the Exchange Control Panel shows a number of Health Mailboxes, and that the number of legitimate users should not exceed the license. When verifying the number of users currently counting towards the license utilization shows that the number has been exceeded. ![]()
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